Frequently Asked Questions

gina is the first all-natural, pure and single ingredient solution for vaginal discomfort - 100% pure, extra virgin, unrefined, cold-pressed coconut oil. Stored chilled to prevent melting during handling, the moisturizer is presented in a perforated tray of single-use glides, making care simple, safe, and comfortable.

gina was founded with a simple mission: putting women's vaginal comfort and care first. Read more about our story.

We partnered with Prima Fleur Botanicals, a US based laboratory known for its expertise in formulating clean, natural, and botanical products, and certified by Oregon Tilth Organic, Eco-cert and the USDA National Organic Program. Read more about our team.

With decades of experience sourcing and crafting high-quality plant-based ingredients, our partner, Prima Fleur shares our commitment to purity, safety, and sustainability. By working with their team, we ensure that every product we develop is held to the strictest standards of quality, and care.

Yes. Many physicians and women’s health practitioners commonly recommend coconut oil as a gentle, hormone-free option for vaginal comfort and care. This clinical insight shapes gina’s approach, creating products that are safe, effective, and designed with women’s real needs in mind. Read more about our team.

We believe caring for women’s vaginal comfort also means caring for the planet. Our packaging is made with recyclable materials, and we continuously seek ways to minimize our environmental footprint across sourcing, production and shipping.

By choosing clean ingredients and making thoughtful design choices, we’re committed to creating products that are as gentle on the earth as they are on the body.

Subscribing ensures you never run out while saving more over time. With a gina subscription, your order ships automatically on your chosen schedule, so your routine stays consistent without the need to remember to reorder.

Quarterly subscriptions (shipped every 90 days) offer the greatest savings and fewer shipments, making them ideal for long-term use.

A one-time purchase is always available if you prefer to order as needed, but it does not include subscription savings.

All subscription plans can be managed at any time - you can skip, pause, or cancel whenever you need.

Yes, an automated email reminder will be sent a few days before your subscription renewal processes. All orders are processed and shipped the next business day via our trusted carrier.

Log into your account and select 'Manage Subscriptions' to update how often you receive your orders.

Yes. You can skip an upcoming delivery or pause your subscription at any time through your account portal. To modify or cancel an order, please contact us before midnight (EST) on the day the order is placed. If you place multiple orders before the cutoff, such as adding an applicator refill or subscription, they will be automatically combined and shipped together for your convenience.

Delivery times vary by location. All orders are processed and shipped the next business day via our trusted carrier. Orders placed before midnight (EST) will be included in the next business day’s shipment. 

We don’t believe in hiding, we believe in thoughtful design. Our packaging is as beautiful and considered as the care inside, created to celebrate women’s wellness. Discreet by nature, it arrives without calling attention to its contents, offering peace of mind if a child, neighbor, or delivery person happens to see it.

Shipping and handling rate is a flat $9.99 for orders under $100, no matter the weight or zone. Any order over $100, shipping and handling is FREE! Sign up to our mailing list in our website footer for news and updates.

Orders are typically processed within 1 business day after purchase. Once your order ships, you’ll receive a confirmation email with tracking information.

Once your order ships, you’ll receive an email with a tracking link. You can also log into your account on our website to view order status at any time.

Yes, we ship to PO boxes via USPS. Expedited shipping options may not be available for PO box addresses.

If your tracking shows “delivered” but you haven’t received your package.

1. Check with neighbors or your building’s delivery area.

2. Confirm your shipping address.

3. Contact us within 5–7 days so we can investigate with the carrier.

No, we do not offer international shipping at this time.

At gina, your health and well-being are our highest priorities. Because our products include both intimate care items and lifestyle accessories, we have established specific policies for each category to ensure safety, quality, and your total satisfaction.

Our Happiness Guarantee (Intimate Wellness Products)
Products: Vaginal Glides, Starter Kits, and Applicator Refills

Due to the intimate nature of these products, we cannot accept physical returns or exchanges once they have left our facility. This ensures every item you receive is fresh, safe, and uncompromising in quality.

However, we want you to love your ritual. If you are not satisfied with your purchase, we offer a 30-day Happiness Guarantee. If gina is not the right fit for you, please contact us within 30 days of receiving your order at support@getgina.com. We will issue a full refund to your original payment method. No physical return of intimate products is required.

Lifestyle Accessories
Products: The Pouch and The Travel Case

We provide a 10-day return window for our lifestyle accessories. To be eligible for a return, the accessory must be unused, in its original packaging, and in the same condition that you received it.

• Return Shipping Costs: Customers are responsible for the cost of return shipping for all accessory returns.
• Restocking Fees: We do not charge restocking fees for eligible accessory returns.

How to Initiate a Request

To start a refund request for a wellness product or a return for an accessory, please contact us at support@getgina.com.

• For Accessories: If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• For Wellness Products: Once your request is processed, your refund will be issued immediately without the need to ship the product back.
  

Refunds

Once a refund is approved (either via our Happiness Guarantee or after the inspection of a returned accessory), you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Please inspect your order upon receipt. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at support@getgina.com so that we can evaluate the issue and make it right.

We process orders quickly to ensure fast delivery. If you need to make a change or cancel, please contact us as soon as possible. Once an order has shipped, we’re unable to modify or cancel it.

While we work with reliable shipping partners, delays can occasionally occur due to weather, carrier issues, or high order volume. If your order hasn’t arrived within the expected timeframe, please reach out to our customer care team - we’re happy to help.

We offer a 100% money back guarantee if you are not satisfied with the shipping of your order.

You’re never alone on your wellness journey. Our customer care team is here to help.
You can reach us by emailing us at: support@getgina.com

A representative from gina will respond within 24–48 business hours.

Click 'Forgot Password' on the login page to receive a secure reset link via email.

Log into your account and navigate to the 'Payment Methods' section to update your billing information.

Update your address in the 'Addresses' section of your account. For active subscriptions, please ensure the change is also applied within the 'Subscriptions' tab.

Itching or irritation may be impacted by pH imbalance, dryness, or sensitivity. Choose fragrance-free, pH-balanced products and breathable fabrics to help. If symptoms persist, your healthcare provider can help identify the cause. Read more on our blog.

Healthy discharge varies with your cycle. Sudden color, texture, or odor changes may require medical evaluation.

A changing scent is normal. Strong, fishy, or metallic odors may signal treatable infections like BV. A medical evaluation will help determine the best treatment if symptoms continue.

A yeast infection symptoms can include itching or thick discharge. While occasional yeast infections are common, frequent ones deserve personalized care. A medical evaluation can determine the best treatment if symptoms continue.

Strengthening your vaginal microbiome, avoiding irritants, and supporting pH balance are helpful. However, only a healthcare provider can help identify why these infections continue to recur or how to treat them. 

Your vagina cleans itself internally. It is typically only necessary to cleanse the vulva with warm water or a gentle, fragrance-free wash. Talk to your healthcare provider if you continue to have questions.

Burning can result from dryness, micro-irritation, infection, or even stress. Consider rest, avoiding harsh soaps, and restoring moisture to help with the burning. A medical evaluation will help determine the best treatment if symptoms continue.

Your vulva typically prefers simplicity. Gentle, pH-balanced, fragrance-free formulations are often helpful.  If you continue to have questions, please reach out to your medical provider.

Dryness and pelvic floor tension may often cause inserting a tampon to hurt. Moisturizers or smaller sizes may help. If you continue to have problems, please reach out to your medical provider.

Gentle hygiene, daily moisturization, breathable fabrics, balanced pH, blood flow stimulation, and routine medical care are all key to lifelong vaginal wellness. A good medical provider who can answer your questions and support you through your questions is the base on which these pillars stand.

Menopause can result in lower estrogen levels which can then affect natural vaginal moisture, elasticity, and pH. If you continue to have problems, please reach out to your medical provider.

Hydration, certain supplements, and post-sex habits can help with frequent UTIs. Hormonal changes, often resulting from peri-menopause and menopause, can also contribute. If you continue to have frequent UTIs, please reach out to your medical provider to be evaluated.

Absolutely. Dryness is incredibly common through all life stages. Stress, cycle fluctuations, postpartum and menopause can all affect vaginal dryness. Gentle daily moisturizers, hydration, and supportive vaginal wellness rituals can restore natural comfort. If you still have questions, please contact your healthcare provider.

Hydration, nutrition, pelvic floor support, and consistent external and internal moisture help maintain soft, supple tissue. For questions specific to your needs, or if you continue to have problems, please reach out to your medical provider.

Pelvic floor changes are common. Strengthening, mindful posture, and professional therapy can help restore balance.

Painful sex is never something to ignore. It may come from dryness, tension, or hormone fluctuations. Moisture support, lubrication, and pelvic floor therapy can all help. Talk to your healthcare provider if the painful sex continues.

Like all oil-based products, coconut oil is not compatible with latex condoms, as it can weaken the material. For condom use, we recommend non-latex options.

Desire is complex and influenced by hormones, stress, connection, and comfort. Supporting your whole-body wellness often revives libido naturally. If you continue to have problems, please reach out to your medical provider.

Hormonal shifts change elasticity and lubrication. Consistent moisturization and blood-flow–supporting activity can make a significant difference. If you continue to have questions or problems, please reach out to your healthcare provider.

Rebecca Stephens, MSN, CRNP

Rebecca is a Women’s Health Nurse Practitioner with over 16 years of experience in OB/GYN care. She specializes in the diagnosis and treatment of complex and chronic vulvovaginal conditions and currently practices at the Jefferson Vulvovaginal Health Center in Philadelphia, one of the few dedicated clinics of its kind in the country

Reagan Thomas, MSN, WHNP-BC

Reagan is a board-certified Women’s Health Nurse Practitioner with 17 years of experience caring for women across all life stages. A graduate of the University of Florida and Emory University, she specializes in adolescent gynecology, contraceptive care, health education, and supporting women through major life transitions.

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Our Nurse Practitioner helps guide gina’s educational content and product development to ensure it aligns with current clinical knowledge and best practices in vaginal wellness. They collaborate with our team to review information for accuracy, clarity, and sensitivity—so you can feel confident in the care-forward approach behind our brand.

No. While our Nurse Practitioner supports gina’s educational resources, they are not able to provide individual medical advice, diagnoses, or treatment recommendations. For personal concerns or symptoms, we always encourage consulting your own healthcare provider.

Nurse Practitioners at gina are active, credentiated clinicians who are directly, credentialed clinician who is directly involved in shaping our content and wellness philosophy. Rather than a surface-level endorsement, their role is ongoing - helping ensure that our messaging is thoughtful, evidence-informed, and grounded in real clinical experience.

Our Nurse Practitioner views vaginal wellness as a natural, holistic part of overall health. Their approach emphasizes education, balance, and respect for the body’s natural systems—supporting informed choices without fear-based messaging or unnecessary intervention.